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Knowledge Base

[Resolved] BINXI-12147: Missing notifications in Workspace ONE Boxer 5.10 for iOS due to an invalid APNS token in the Database (76390)

Last Updated: 3/20/2024Categories: TroubleshootingTotal Views: 5724Language:
JapaneseEnglish

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Symptoms

Email notifications are not working consistently in Workspace ONE Boxer 5.10 and earlier on devices using iOS 13.

Version Identified

Workspace ONE Boxer 5.10 or earlier for iOS
VMware Email Notification System 2 (ENSv2) On-Prem v1.5 or older

Impact / Risks

Workspace ONE Boxer for iOS updates the ENS with an invalid APNS. The invalid token, will cause a loss of communication between Workspace ONE Boxer and ENSv2. Due to the loss of communication ENSv2 will not be able to send any notifications to the device.

Resolution

In order to resolve the issue, customer using ENSv2 for On Premises Installations will need to update Workspace ONE Boxer to version 5.11 or later and an ENSv2 1.6 or later.

Customers unable to upgrade ENSv2 when the new version is released should follow the steps listed in the Workaround section.

Workaround

These changes are only required for customer unable to upgrade to ENSv2 1.6.

Run the following queries in ENS’s SQL Server Database:

--Delete associated records from Rule table
DELETE RuleTable
FROM [DeviceInfo] AS DeviceInfoTable
INNER JOIN [Rule] AS RuleTable ON DeviceInfoTable.DeviceInfoID = RuleTable.DeviceInfoID
WHERE PushToken LIKE '{length%';

--Delete Records From [DeviceInfo] Table
DELETE FROM [DeviceInfo]
WHERE PushToken LIKE '{length%';

--Update Subscription Status to 0 in [UserInfo] table if that user has no device in the [DeviceInfo] table.
UPDATE [UserInfo]
SET Subscribed = 0
WHERE NOT EXISTS
(
SELECT 1
FROM [DeviceInfo]
WHERE [UserInfo].UserInfoID = [DeviceInfo].UserInfoID
);

Related Information

Known Issue IDs for ENS

ENS-2863

ENS-3112

Detectable by VMware SkylineTM

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Language:
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Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
[解決済み] BINXI-12295：iOS 13 デバイスにおいて Workspace ONE Boxer for iOS で連絡先をエクスポートできない (75060)

KB
•
Download and Install VMware Fusion (2014097)

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